Concentrix is a Fortune 500 company with our head office based in San Francisco. Companies engage us to run their delivery/call centres. Since expanding to Australia and New Zealand Concentrix continues to expand its operations through the addition of various international and domestic clients.
Our Customer Service Representative provide high quality customer service support to our clients by using a range of communication methods such as the telephone, live chat, social media and other channels supported by Concentrix.
About the role…
We are looking for experienced customer service professionals who have a real passion for providing outstanding customer support as well as problem solving.
You need to be ready to work in a busy and fast paced call centre environment. This role is to provide our customers exceptional service and support to resolve their enquiries. Our advisors are responsible for handling customer enquires via social media, live chat, email and telephone.
This role could be suitable for a recent high school graduate with at least 6 months customer service experience which can show us the right attitude and a willingness to learn.
To be successful with your expression of interest you will have passion for delivering excellent customer service and you will encompass the following attributes;
What you need to have…
- Exceptional communication skills both written and verbal
- Critical thinking and Problem solving skills
- Understanding of performance targets and desire to achieve
- Flexibility to work in a changing work environment and to multi-task
- Active listening skills to determine a customers’ needs
- High attention to detail
- Experience working with multiple Windows based systems
- Feel comfortable working in a team and individually
- Exceptional typing skills
- Willingness to work evenings and weekends
Other information about the role…
This is a Full Time role offering 38 Hours per week.
You must be available to work on a rotating roster.
Our site is located in Ballarat and our operating hours are:
Monday to Sunday – 6am to 10pm
The start date for this role is late September 2017.
You will be required to attend full time training for the first 2 weeks
If you are ready to advance and develop your customer service career and you possess in the skills listed above then we encourage you to apply now with your most current resume.
As part of the recruitment process you will need to complete a Background and Police Check.
All applicants must be eligible to work in Australia.
- This job has expired!
Concentrix is a recognized leader in providing innovative services and technology to accelerate high-value interactions at every stage of your customer’s life cycle.
We start every client relationship by asking one key question: What is your customer strategy?
Armed with the answer to this question, we partner with our clients to support their strategies by providing solutions that maximize the value of every interaction we have with their customers. And no matter what the strategy is, we focus on driving revenue for our clients, reducing their costs to serve and building greater brand loyalty among their customers.
- Address Mt Helen